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Is all your silver sterling,
and are your stones authentic?
Yes, all our silver is guaranteed to be at least 92.5% pure
(designating it sterling) and all our stones are guaranteed
to be authentic.
What sort of guarantees
do you offer?
Every piece of our wholesale silver jewelry comes with a 30
day guarantee against defects in workmanship or materials.
We have a 10 day, no-questions-asked return policy for wholesale
silver jewelry or any of our wholesale gift items, but we
do charge a 15% restocking fee for wholesale silver jewelry
and wholesale gifts at our discretion, and cannot refund shipping
charges. Wholesale silver jewelry and gift item returns can
be exchanged (no restocking fee), refunded or held on account
as credit. When returning wholesale silver jewelry or wholesale
gift items, please contact us for an RMA number.
What is your minimum order?
Our minimum order is $100. If you don't meet this minimum,
an $8 charge will automatically be added to your order order
total when it is processed. There is no minimum per piece.
Do you offer any quantity
discounts?
We offer a 10% discount off all first-time orders. We almost
always have some sort of special that we run. You can also
receive the following discounts based on order quantity:
orders over $500 get 10% off
orders over $1000 get 15% off
orders over $2500 get 20% off
orders over $5000 get 25% off
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How can I pay?
We accept Visa, MC, American Express, JCB and Paypal. We ship
COD to established customers only.
How do I pay by PayPal?
You need to have an account with them, and it is very easy
to set up. See PayPal to sign
up. On our site, when you are entering you payment information,
please select "I will call you with my credit card info"
and in the customer comments enter "PayPal." We
will email you an invoice when your order has been pulled,
packed and the final total has been determined.
How quickly do you ship?
We ship orders received within two business days of receiving
them. Typically you will get your order within 5 business
days of placing it (US customers). Our standard shipping method
is via Fedex 2 day service, which takes 3 business days to
reach destinations East of the Rockies.
I just got my order, but
the total charged doesn't match the order confirmation I was
emailed after placing the order...
We may be out of stock on items you ordered, in which case
the quantity shown will be "0". Also, shipping charges
for orders containing items other than jewelry are estimates
only. We charge actual shipping charges, which may differ
slightly from the estimate on your order confirmation.
Where are you located?
We are in Kapaa, on the island of Kauai, in Hawaii, USA. Yes,
it is a great place to live!
Wow, shipping must be expensive
from there. How does that work?
We ship all domestic orders via Fedex. Since the Fedex planes
come to Hawaii full and fly back to the Mainland US basically
empty, we get great rates. 2-3 day service to the Mainland
US is just $7 for jewelry orders, regardless of quantity ordered.
For lamps and textiles, shipping charges are determined by
actual weight. Fedex rates are lower than postal service,
and lower even than Fedex Ground.
What about shipping charges
on International orders and orders to Puerto Rico?
We ship all orders outside the 50 US states via Express Mail.
Charges vary by country, but estimates can be obtained by
visiting the US Postal Service
site, or by emailing
us.
What's a reseller number?
I don't have one...
Many states don't require one. We ask for one for tax purposes
for our records only. If you aren't required to have one,
please enter "not required" in the appropriate box
on our site (applies to orders, password requests and catalog
requests).
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Do you drop ship?
Yes, we do drop ship, as long as each order meets our $100
minimum.
Can I use your pictures
on my site?
Yes, but only to promote our products.
Can I sell your products
on my website?
Of course. You should have whatever items you are selling
in stock in your own inventory. We run out of items, so if
you sell something we are out of stock on, it will be up to
you to handle your customer. We accept no responsibility for
out of stock items, but we do try our best to avoid the "sold
out" sign.
Do you have a printed
catalog?
Yes, you can request one here.
How do I contact you?
Our office hours are 8:00 am to 5:00 pm Hawaii standard time,
Monday to Friday. We don't observe daylight savings time,
so we are 2 hours behind the West Coast in winter and 3 hours
behind the West Coast in the summer. Call us toll-free at
888-408-0072, or email
us.
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